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We accept returns and exchanges on all products—whether they are defective or simply not right for you. To be eligible, items must meet the following conditions:
Condition: Items must be returned in new, unused condition with original packaging.
Timeframe: Returns and exchange requests must be made within 14 days of delivery.
If you have discovered our fault, please take pictures of the defected, or wrong case sent to you and attach them to the initial email with an explanation.
All product returns must be sent to our official return address in the UK.
Casa Rolio
Flat 105, 7 Barking Wharf Square
IG11 7EN,
Barking, England
Please note that orders must be returned within 14 days of receipt in their original, sellable condition including packaging. Please consider that all shipping expenses for returning items remain the responsibility of the customer when items are returned for reasons not attributable to Casa Rolio. However, we will cover all shipping expenses when items are returned due to defects or wrong items being sent.
We aim to deliver all orders within 5–10 business days. Please note that delivery times are estimated and cannot be guaranteed. Refunds will only be issued once the returned item has been received.
We cannot issue refunds if care instructions were not followed (these are listed online for each product).
We reserve the right to refuse returns of damaged items, items lost in transit, or items not returned in their original packaging.
We recommend using insured and trackable shipping for returns and keeping proof of postage. Please contact us in advance at hello@casarolio.com with return details so we can provide you with the return address.
For discounted “second item” offers, the discount will be revoked and the retained item will be charged at full price if only one item is returned.
Please note the following custom-made items are non-returnable:
1) Tufted cushions 2)Tufted placemats
Need a different size or style? We’re happy to process an exchange. Just follow the same steps above, and let us know your exchange preference by contacting us at hello@casarolio.com.
We are not responsible for unclaimed or undeliverable packages (e.g. due to incorrect address). These parcels will be returned to us after a few weeks. In such cases, refunds cannot be issued as the matter lies outside our control.
Once we receive your return and confirm it meets our return criteria, we will process your refund within 5 business days. You will be notified via email once your refund is issued. Refunds will be made to the original payment method.
If you haven’t received your refund after 7 business days, please contact us at hello@casarolio.com.
If you have any questions or need help with your return or exchange, our team is here for you:
Email: hello@casarolio.com
Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT) Greenwich Mean Time (London)