No, we currently only offer shipping services to the United Kingdom.

Orders are processed within 1–2 business days (Monday to Friday). Once dispatched, delivery typically takes 3–7 business days.

Shipping is free on all orders over £40. For orders under £40, a flat rate of £3.99 applies.

Yes, you can leave a personalised gift message at checkout! While we currently don’t offer gift wrapping, each item is thoughtfully packaged to make a beautiful impression.

We hope you are happy with your purchase but if not we can offer a refund on any item as long as it is returned in its original saleable condition with packaging within 14 days of purchase. Please note however we are unable to reimburse postage costs incurred.

If you return an item we recommend using insured registered post and keep proof of postage. We cannot refund items damaged or lost during return transit. We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card.

For further enquiries and questions regarding returns and exchanges please Contact Us Email: hello@casarolio.com

Our products are crafted by skilled artisans in Turkey, India and Portugal. We take pride in the diverse origins of our creations, and you can find specific details about the making of each product on its respective product page as we want you to know the unique story behind each item you bring into your life.

We're all about being mindful and eco-friendly. We use ethical and organic materials in small batches just to make sure each piece is special.

We're big on no-plastic shipping. Our packaging is either compostable or recyclable, so your order is a win for you and the planet. Feel good about your choices, knowing that you're not just receiving a product but also contributing to a future with less unnecessary waste.